Efficient handling of inbound communication is essential for excellent customer service. Our Inbound Management system includes two critical components, IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) that work together to streamline customer interactions, enhance efficiency, and provide exceptional service.
Outbound Management at Elyphsoft Teknologi Asia is designed to optimize outbound communication strategies, ensuring targeted and efficient interactions with customers. Our system incorporates advanced features that cater to a variety of business needs, from telesales to tele-reminders.
Our Dashboard Monitoring tool offers a centralized view of key business metrics: Live Analytics for monitor operations in real-time, including call volumes, agent availability, and performance metrics. Customizable Dashboards for tailor dashboards to display the KPIs that matter most to your business. Data Visualization for graphs, charts, and heatmaps make complex data easily digestible for informed decision-making.
The Mobile Application offered by Elyphsoft Teknologi Asia is a versatile platform designed to simplify and streamline administrative, academic, and service-related tasks.
WebRTC transforms communication by enabling: Browser-Based Calls for facilitate voice, video, and data sharing directly from a web browser. Seamless Integration for embed communication features into your website or app without the need for additional software. Low Latency and High Quality for ensure reliable and clear communication, even in high-traffic environments.
The Preview Dial feature improves agent preparedness by: Customer Insights for present detailed customer information before a call is initiated. Call Scheduling for allow agents to schedule or delay calls if additional preparation is needed. Enhanced Personalization for equip agents to tailor conversations based on customer history and preferences.
Our Progressive Dial system ensures efficient use of agent time: Automated Dialing for calls are automatically dialed as agents finish their current tasks. Agent Availability Matching for ensures only one call is connected at a time, minimizing dropped or unanswered calls. Compliance Integration for aligns with call regulations to ensure customer satisfaction and legal adherence.
Predictive Dial leverages advanced algorithms for high-volume calling: Simultaneous Dialing for dials multiple numbers and connects agents only when a live person answers. Maximized Productivity for reduces idle time by predicting agent availability and call-answer probabilities. Data-Driven Adjustments for real-time analytics optimize dialing speeds and ensure campaign success.
The FAQ Management tool simplifies customer self-service: Dynamic Knowledge Base for update answers to frequently asked questions effortlessly, ensuring customers receive accurate information. AI Integration for use machine learning to improve FAQ relevance and suggest updates based on customer interactions. Omni-Channel Access for provide consistent FAQ content across websites, apps, and chatbots.
With Broadcast Message, reach a large audience instantly: Customizable Messaging for design personalized notifications for promotions, updates, or emergencies. Wide Reach for distribute messages across SMS, email, voice calls, or chat platforms. Delivery Insights for track message success rates with real-time delivery and read reports.
Ensure seamless operations with our Integration with Third Parties feature: CRM Compatibility for sync customer data with CRM systems like Salesforce, HubSpot, or Zoho. Marketing Tools for integrate with email marketing platforms, analytics tools, or social media managers. APIs for Custom Needs for use APIs to connect with proprietary software or other business applications.
